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Tavlune is a brand of Petal & Parcel. Petal & Parcel operates this store and sells the gifting and clothing products offered under the Tavlune brand. References to “we”, “us” and “our” in these policies mean Petal & Parcel. Payments use the business name Petal & Parcel, and invoices identify the seller as Petal & Parcel — trading as Tavlune.
Every gift is personalised for you. Full payment is collected through Razorpay, and the design process begins only after the payment is securely verified. Printing requires your approval of the production proof.
Shipping is free for orders of ₹999 or more. Check your shipping charge and final total at checkout before paying. Live courier fares are not currently used to calculate checkout charges.
Personalised gifts are offered for delivery within India, subject to courier coverage. Enter your PIN code on the product page to check the delivery area. For gifts other than bouquets, the PIN check validates the format; courier serviceability still needs confirmation.
Bouquets are available only in supported Pune city PIN codes. Pimpri-Chinchwad and Hinjawadi are excluded. Select an available bouquet delivery date and slot at checkout. Availability is checked again when your order is created. If your bag contains both flowers and other gifts, the entire order must use a supported Pune delivery address. If no slot is available, contact us before placing a flower order.
Personalised gifts are made to order. Production begins after verified payment and your approval of the production proof. Dispatch timing will be confirmed with your production updates; no fixed dispatch timeframe or same-day service is currently promised. A selected bouquet slot is saved with your order. Follow progress in Your orders; shipment tracking details appear there when added to your order.
Provide the recipient’s correct name, mobile number and complete delivery address, including the PIN code. Check these details before paying. Saved profile details can be changed at checkout when you are sending a gift to someone else.
Check spelling, photos and every detail on your proof before approving it. Changes after printing begins may not be possible. Check the recipient’s contact details and delivery address before paying, especially when sending a gift.
All goods, including food items, are non-returnable because they are personalised or prepared specifically for your order. Returns are not accepted for these products.
You may request cancellation of your order only before we send you the product confirmation request or production proof for review. Once this request has been sent, the order enters the personalisation process and can no longer be cancelled. This restriction applies even if you have not yet responded to the confirmation request.
Procedures for damaged or incorrect items and refund timeframes are awaiting business confirmation and will be published before live orders are accepted.
Automated reminders are optional. If you enable them, your verified email or WhatsApp number and reminder details are shared with our notification providers for delivery. Browser notifications use your browser’s push service and require permission. You can turn off email and WhatsApp reminders or disable browser notifications on each device in account settings. Signing out unsubscribes this browser where supported.
Additional saved addresses and gift reminder dates are stored with your account. You can edit or remove addresses and remove reminders from Reminders & saved addresses. Downloading a reminder calendar file lets you add those details to your chosen calendar service; its notification settings apply. Order help messages are available to authorised store staff for support. Buy again reuses text details but requires fresh photo uploads.
Your signed-in account can store your name, mobile number and an optional default delivery address. We use these details to fill in checkout, where you can change the recipient and delivery details for each order. Editing checkout does not automatically change your saved profile.
Visit Your profile to edit your details. To remove the saved delivery address, clear all address fields and save. Updating your profile does not change the delivery details recorded on existing orders.
Original customer uploads are stored privately. Temporary access links are used for your account and authorised production staff. Contact details supplied with your order are used for production coordination and order updates. Shipping details are used to fulfil your order. Payment details are handled by Razorpay. Data retention, deletion requests and business contact details will be published before launch.
Reviews are limited to verified paid, delivered purchases and are moderated before publication. Review photos are optional and require your consent; approved photos may be displayed with your review. Uploaded review photos are processed to remove original metadata.
Your wishlist is saved in this browser and is not shared between devices. Where WhatsApp help is configured, opening the support link takes you to WhatsApp with a message that may include the current product or order page link. Review the message before sending it.